We want you to be completely satisfied with your purchase. If for any reason you are not happy, we’re here to help.
Returns
-
You may request a return within 14 days of receiving your order.
-
Items must be unused, in original condition, and in original packaging.
-
Proof of purchase (order number or receipt) is required.
Exchanges
-
We only replace items if they are defective, damaged, or incorrect.
-
If you need to exchange an item, please contact us with your order details.
Non-Returnable Items
Certain items are non-returnable, including:
-
Items marked as final sale
-
Gift cards
-
Personal care or hygiene products (if applicable)
Return Shipping
-
Customers are responsible for return shipping costs unless the item is faulty or incorrect.
-
Shipping costs are non-refundable.
-
We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.
Refunds
-
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
-
Approved refunds will be processed to your original method of payment within 5–10 business days.
How to Start a Return
To initiate a return or exchange, please contact us:
📞 Phone: +44 7448 740960
📍 Address: Unit 2, Mill Street, Tipton, DY4 7EG, United Kingdom